Frequently Asked Questions (FAQ)
🛒 Ordering
How do I place an order?
Simply select your desired products, add them to your cart, and proceed to checkout. You will receive an order confirmation email immediately.
Do I need to create an account to make a purchase?
Not required. You can check out as a guest. However, creating an account allows you to track your orders and enjoy faster checkout next time.
Can I change or cancel my order after placing it?
You can contact us within 2 hours after placing your order to request changes or cancellation. After this time, your order may have already been processed and shipped.
🚚 Shipping
How long does delivery take?
Typically 3–5 business days for major cities (Sydney, Melbourne, Brisbane) and 5–10 days for rural areas. See details at Shipping Policy.
How much is the shipping fee?
Free shipping for orders over $100. Orders under $50 are $9.95, and orders from $50–$99 are $5.95.
💳 Payment
What payment methods are accepted?
We accept: Visa, MasterCard, American Express, PayPal, and bank transfer.
Is payment on the website secure?
Absolutely. Our website uses SSL encryption, and all payments are processed through internationally secure gateways.
🔄 Returns
Can I return a product?
Yes, within 7 days of receiving your order. See details at Return Policy.
How long does a refund take?
Once approved, refunds are processed within 5–7 business days.
📞 Support
How can I contact customer support?
- Email: australiaviettv@gmail.com
- Phone: +61 478 724 899
- Working hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)